Return Policy

Easy Simple Returns: Love it or your money back

 

Extended Returns for the Holiday Season

All orders placed after Nov. 1, are eligible for free returns until Jan 31, 2022. We know they are going to love their gifts, but for your peace of mind, we have extended our return policy.

 

Standard Return Policy:

If you don't love your new item, contact us within 30 days of the delivery of your order for a full refund. 

To start a return, please contact us at support@ateamproducts.com. Please provide your name and order number in the email. If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


You can always contact us for any questions regarding returns at support@ateamproducts.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.